Some of the study findings point to:
- Expanded use of technology for delivery and utilization of HR applications on a service basis for employees, i.e. recrutiment, internal mobility, performance managment, career pathing
- Internet-based self-service applications are improved and are better integrated into other work processes
- Significant growth in the use of e-learning
- Heightened awareness of HR data privacy – an increasingly important issue given the rise of identity theft using employee information
- Increasing outsourcing of human resource information technology systems
- Increasing transition to paperless payroll
I think technology used properly within the HR realm will help increase efficiency within the HR business unit within organizations. It can help take away some of the administrative nightmares that HR faces on a daily basis, and allo them to focus on developing key and critical talent necessary for the sustainability of the organization. I would love to hear what you think...
There are some areas where I agree that the use of technology definitely has its place within HR. Transactional functions and learning and development have probably seen the largest benefits as it relates to cost and efficiency. This is crucial to any HR department mainly because HR is not a profit center so they have continuously prove their value and look for ways to do more with less. By incorporating technology where it makes sense for the business demonstrates that HR understands more than just the people side of the business they also understand what it means to impact the bottom line.
ReplyDeleteAs for the human element being lost by technology, there are some areas that will always need the human element. For example, techology can enhance a leadership development program but it will not be effective with just technology alone. Leaders need to be coached and mentored which requires having some tough conversations and delivering feedback and it takes a human to do that.